Returns & Exchanges

We offer a 7-day return policy for our mechanical keyboards and accessories, ensuring you have the perfect typing experience. If you are not satisfied with your purchase, items must be in their original condition and packaging to be eligible for a refund.

Return Process

• 1.
  Submit a Request

  Contact our support team within 7 days of receiving your order to initiate a Return Merchandise Authorization (RMA) and provide your order number.

• 2.
  Prepare Your Package

  Securely pack the item in its original box, including all keycaps, cables, and tools that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package to our designated regional warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.